Posts Tagged: communication


28
Apr 08

How phones change relationships

Book about how mobile communication devices are changing social relationships.

“The message of this book is simple: the mobile phone strengthens social bonds among family and friends. With a traditional land-line telephone, we place calls to a location and ask hopefully if someone is “there”; with a mobile phone, we have instant and perpetual access to friends and family regardless of where they are. But when we are engaged in these intimate conversations with absent friends, what happens to our relationship with the people who are actually in the same room with us?

“In New Tech, New Ties, Rich Ling examines how the mobile telephone affects both kinds of interactions—those mediated by mobile communication and those that are face to face. Ling finds that through the use of various social rituals the mobile telephone strengthens social ties within the circle of friends and family—sometimes at the expense of interaction with those who are physically present—and creates what he calls “bounded solidarity.”

“Ling argues that mobile communication helps to engender and develop social cohesion within the family and the peer group. Drawing on the work of Emile Durkheim, Erving Goffman, and Randall Collins, Ling shows that ritual interaction is a catalyst for the development of social bonding. From this perspective, he examines how mobile communication affects face-to-face ritual situations and how ritual is used in interaction mediated by mobile communication. He looks at the evidence, including interviews and observations from around the world, that documents the effect of mobile communication on social bonding and also examines some of the other possibly problematic issues raised by tighter social cohesion in small groups.”

Link: New Tech, New Ties: How Mobile Communication Is Reshaping Social Cohesion (amazon.com, via)


23
Apr 07

The cage of wireless freedom

A short NYTimes piece on psychological addiction and BlackBerries.

“Mr. Katz argues that participation gives people a sense of belonging, one traceable to the atavistic desire to congregate and cooperate for safety and survival. In addition, he said, the constant checking is an exercise in optimism, like being an explorer or a gambler. Eternal hope delivered in tiny bits while you’re on the go…Sometimes the habit is there even when the device isn’t. Users talk of phantom urges, like (no kidding) the feeling of a hip vibrating, as if to suggest a belt-hooked BlackBerry is buzzing when, in fact, the person is the shower. Others hear a beep in the night, say from outdoors or an alarm clock, and reach for the device.”

Link: It Don’t Mean a Thing if You Ain’t Got That Ping (nytimes.com)


30
Sep 06

Literacy and voice prompts

Jan Chipchase wrote about MotoFone recently:

“The Motofone is being marketed as a device that amongst other things aspires to “help bridge literacy gaps” including voice prompts to “guide the user quickly and easily through menu navigation, messaging and other functions”. It’s good to see illiteracy raised to the point where it becomes a marketing feature but I’m also highly aware of the non-trivial challenges that need to be overcome if they are to genuinely meet their stated aims.”

The two key questions Jan raises are:

  • How do voice prompts help deal with complex functionality?
  • Is the voice interface in the language most useful to illiterate phone users?

    I’ve been very closely involved with the design of MotoFone project, and can respond positively to these two questions. First, functionality is only complex when it’s made to be complex (focus on core functions only and a lot of these problems go away). Second, there’s been a concerted effort to make sure the MotoFone speaks the customers’ language.

    Jan’s correct in claiming that this is a non-trivial task, and I’m sure that with MotoFone we’ve at least overcome some of the challenges that will help make it easier for the unconnected to join the mobile fray.

    Link: Literacy, Communication, Design II (janchipchase.com)


18
Jul 06

The effects of 24/7 communication

“‘Connecting people. Disconnecting people. Reconnecting people.’ analyses how people cope with being in touch 24/7 and how personal time and space are defined in a context where availability is always expected. It starts off with a description of the existing behaviors, personal strategies and complaints, to conclude with a proposal for alternative solutions oriented to help users to define personal boundaries and quality time periods.”

Link: Connecting people. Disconnecting people. Reconnecting people. (ana-c-amorim.com, 7.8MB PDF)