“The other primary physical interaction is with new check-in ‘poles’ dotted throughout the entry to the terminal concourse. These are the first things passengers see, and are tall-ish tapering columns whose top half is a a glowing ambient light. They go green when a successful check-in occurs.
That the check-in poles are tall is important, with the light forming a beacon of sorts. You can imagine that with more of these poles, in more frequent use, the concourse could be a pulsing array of green lights as passengers move through them, each indicating a successful check-in (a simple reinforcement trick I’ve used on a few projects; potentially ‘confirmation’ has greater value at this civic scale, enabling social learning and potentially even social proof.)”
Link: Notes on the ‘next generation check-in’ experience from Qantas (cityofsound.com, via)
